Privacy Grievance & Complaints
Oriyon International Limited is committed to resolving your privacy concerns transparently. Use this portal to file a formal complaint under our active NDPA 2023 compliance framework.
1. Our Commitment
Oriyon International Limited is committed to handling your personal data responsibly. If you believe your data has been mishandled, or you have any concern about your privacy on our Learning Management System (LMS) or cooperative portal, we want to hear from you and resolve it promptly.
2. What You Can Complain About
You may raise a grievance with us regarding any privacy or data protection concern, such as:
- ▪ Unauthorized collection or sharing of your personal data.
- ▪ Delays or refusal to honor your Data Subject Rights (Access, Erasure, etc.).
- ▪ Suspected data leak, unauthorized access, or security incident.
- ▪ Unsolicited marketing communication or spam.
3. Response Timelines & Stages
| Stage | Description | Timeframe |
|---|---|---|
| Acknowledgement | Receipt of complaint and assignment of tracking code | Within 5 business days |
| Investigation | Internal review by the Data Protection Officer (DPO) | Starts within 10 business days |
| Resolution | Issuance of final audit response and remedial measures | Within 30 days |
| Extended (Complex) | For complex cases requiring forensics or third-party audits | Up to 60 days (with notice) |
4. DPO Contact & Escalation to NDPC
If you are dissatisfied with our response or we do not resolve your complaint within 30 days, you have the right to escalate the matter directly to the national regulator.
Oriyon Data Protection Officer
dpo@oriyoninternational.com
Suite B5, Oando Mega Plaza, Gaduwa, Abuja, Nigeria
Nigeria Data Protection Commission
info@ndpc.gov.ng
No. 5 Donau Crescent, Maitama, Abuja
